LONAR DAILY SOLUTIONS PVT LTD
“Cancellations, Returns and Refund Policy ” OF NUTSNFLAKES APPLICATION, WEBSITE, NUTSNFLAKES SERVICES TOGETHER AS, “NUTSNFLAKES PLATFORM”

This Policy applies to any person who uses the NutsnFlakes App, or the NutsnFlakes website or NutsnFlakes Services, together as NutsnFlakes Platform. The Policy deals with the use of any and all Information collected by Us in relation to Your use of the NutsnFlakes Platform.

THIS POLICY DOES NOT EXTEND TO ANY WEBSITES OR SERVICES OF THIRD PARTIES WHICH CAN BE ACCESSED FROM THE NUTSNFLAKES PLATFORM INCLUDING, BUT NOT LIMITED TO, ANY LINKS WE MAY PROVIDE TO THIRD PARTY WEBSITES AND SOCIAL MEDIA SITES.

When we say ” NutsnFlakes “, “We”, “Our”, “Us” we’re talking about “Lonar Daily Solutions Pvt. Ltd.” registered in India having registered office at Flat No. F-101, Solitaire Residency, Jagtap Dairy Road, Rahatani, Pune-411017, Maharashtra, constituted under “The Companies Act, 2013” together with its parent companies, holding companies, subsidiaries and other associated companies as the case may be. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

NutsnFlakes application aids the customers to order our wide range of nutritious products through the app.

• Cancellation
  • After making an online payment for a particular Order/ product/subscription, you as a customer can cancel your delivery for a particular day/Order anytime before the actual delivery of product.
  • In the event of an item on your Order being unavailable, we will inform you of such unavailability. In such an event you will be entitled to a refund in accordance with our refund policy.
    • We reserve the sole right to cancel your Order in the following circumstances:
      1. in the event of the designated address falls outside the delivery zone offered by us;
      2. failure to contact you by phone or email at the time of confirming the Order booking;
      3. failure to deliver your Order due to lack of information, direction or authorization from you at the time of delivery; or
      4. unavailability of all the items ordered by you at the time of booking the Order; or
      5. in case the delivery person is not allowed inside your compound, community or society or any other reason beyond control causing movement of the delivery person including but not limited to law and order situation.
• Refunds
  • You shall be entitled to a refund only if you pre-pay for your Order at the time of placing your Order on the Platform and only in the event of any of the following circumstances:
  • your Order packaging has been tampered or damaged or spilled at the time of delivery and you have not accepted the delivery;
    • us cancelling your Order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the Order booking; or (C) failure to contact you by phone or email at the time of confirming the Order booking; or
    • you cancelling the Order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
    • OUR DECISION ON REFUNDS ITS APPLICABILITY, ETC IN ALL CASES SHALL BE AT OUR SOLE DISCRETION AND SHALL BE FINAL AND BINDING.
      1. All refunds will be credited to Your NutsnFlakes wallet. You can also trigger a request in Your NutsnFlakes wallet to transfer the money from NutsnFlakes back to source. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy. We encourage you to review the listing before making the purchase decision. In case you ordered a wrong item, you shall not be entitled to any return/refund.
      2. You will not be required to pay for:
         • wrong item being delivered other than what you had ordered; or
         • to the extent of value/quantity of the item/s, missing from your Order at the time of delivery/short delivered.
      3. You may return the product in the following cases:
         • wrong item being delivered other than what you had ordered or
         • item substantially damaged or deteriorated in quality at the time of delivery. You agree that you shall give us all the proofs including but not limited to images of products having issues for us to process your requests.
      4. You may return the product to us at the time of receipt of product. Alternatively, you may return the product by contacting our Customer care for the same. IT IS HEREBY CLARIFIED THAT NO RETURNS SHALL BE ACCEPTED AFTER THE PACKAGING OF PRODUCT IS OPENED OR PRODUCT IS CONSUMED EITHER IN PART OR OTHERWISE BY YOU.
      5. You may place the request to return the product(s), purchased from us under your order provided the product(s), packs are sealed/unopened/unused and in original condition and on the same day of delivery of products by us. Returns or requests for returns will not be accepted from the day following the day when we had delivered the Product/s to you. We may request you to dispose off the products which you have requested for return which you may do so if you deem fit.
• Grievance Officer
  • If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or if you come across any abuse or violation of the Policy, please email us at care@nutsnflakes.com or write to our Grievance Officer at the following address:

Registered Address
Flat No-F-101, Solitaire Residency,
Jagtap Dairy Road, Rahatani,
Pune, Maharashtra 411017